תנאי השירות וביטול עסקה

Terms of Service and Cancellation Policy

"HaTzanchania" | GoJump

When purchasing a skydiving ticket through the company’s website and/or by phone:

Eligibility:
Skydiving can be performed by anyone aged 12 and above, with no medical or physical limitations.
In case of doubt, prior written approval must be obtained from the company. Final approval will only be given on-site on the day of the skydive, after a meeting with an instructor who will harness, brief, and authorize the customer to jump.

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Authorizations:
The service is subject to approvals from the Israeli Air Force, the Civil Aviation Authority, and the Airports Authority.

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Weather Conditions:
The service depends on weather conditions that allow for safe skydiving according to company procedures.
The customer acknowledges that the activity may be canceled, delayed, or postponed at any stage due to weather, authority instructions, or “force majeure,” without prior notice or compensation.
No compensation will be given for personal arrangements, travel expenses, or other costs incurred by the customer. The company bears no responsibility for indirect expenses even if the skydive is canceled or postponed.

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Waiver Form:
The service is subject to signing the “Voluntary Risk Assumption and Skydive Consent Form” and a health declaration.
Any customer refusing to sign or who fails the health declaration on the day of the skydive will be charged a 450 ILS cancellation fee per reserved slot.

Activity Days:
Jumps are available only on pre-scheduled activity days published by the company at the activity location provided to the customer.

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Right to Refuse:
The company reserves the right to deny service to any individual who does not meet the minimum requirements published on the website and in the consent form.
Customers must provide accurate weight and height at booking. If incorrect data prevents the jump due to equipment/manufacturer limits, the booking will be canceled and a 450 ILS cancellation fee per reserved slot will apply.
Additional charges apply for certain weight brackets: 90–99 kg, 100–109 kg, 110–115 kg.

Duration:
The activity lasts approx. 4 hours from arrival at the dropzone. In rare cases beyond the company’s control, it may extend beyond 5 hours, including long waiting times.

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Booking Time Updates:
Jump times may be adjusted. Updates will be provided as early as possible. The customer is responsible for contacting the company on the day of the jump to confirm that the activity is taking place.

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Identification Requirements:

All jumpers must bring valid government-issued ID: Israeli ID card, valid driver’s license, or passport.

Jumpers 16+ must present valid ID.

Jumpers under 18 must present a parent’s ID with the appendix (not a copy).

Foreign nationals must present a valid passport.

Anyone arriving without proper ID will not be allowed to jump and will be charged a 450 ILS cancellation fee.

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Group Bookings:
For group reservations, jumpers may be split into separate flights at the company’s discretion for safety and flight operation reasons.

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Jump Altitude:
Due to weather or air traffic control instructions, the reserved jump altitude may change without prior notice. The company will strive to deliver the booked altitude, but never below 9,000 ft.
If the actual altitude differs by more than 2,000 ft from the booked altitude, a proportional refund will be given.

Deposit and Payment Terms

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